Membership and Donor ManagerCompany: Oklahoma City Museum of Art
Date Posted: January 31, 2017
- Serves as primary contact for donors calling and e-mailing to renew memberships, making donations, answering calls in a professional and courteous manner.
- Prepare mailings, receipts, acknowledgement letters, fundraiser solicitation letters, membership event mailings and other Development letters and solicitation pieces within established protocols and deadlines.
- Work with Development Director and Associate Development Director to manage the annual calendar of events for the membership process. This includes scheduling renewal mailings and new membership solicitations to best fit other activities on the calendar.
- Accurately enter and maintain donor, prospect, gift and other associated records in the Altru donor database.
- Receive and expedite donation requests.
- Generate monthly invoices for fundraisers, annual fund donations and sponsorships as requested by the Development Team.
- Prepare requisitions for the Development and Communications & Marketing teams according to budget codes.
- Organizes, coordinates, and maintains the integrity of hard-copy filing system.
- Takes minutes at Resource Development Committee meetings.
- Update Constant Contact list to ensure event invitations and other communications are emailed to the largest number and most accurate addresses possible.
- Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.
- Adheres to all organizational and departmental policies and procedures.
- Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
- Works successfully with all staff, board and volunteers to help fulfill the Museum’s mission. This may include special projects and events on some nights and weekends.
- Collects mail from front desk, updates donor information in Altru and codes documentation for entry into the database.
- Other duties as assigned.
- Highly detail-oriented with a critical degree of accuracy regarding data entry.
- Ability to work cooperatively, professionally and cordially, and to function well within the team setting.
- Ability to use all standard office equipment, i.e., fax machine, copier, e-mail and telephone.
- Strong administrative, research and organizational skills.
- Ability to use discretion working with sensitive donor and financial information.
- Proficient in Microsoft Office Suite including Outlook, Word and Excel.
- Ability to work independently and collaboratively as part of a team.
- Able to work in a fast-paced environment and be flexible under a variety of circumstances. Ability to balance several priorities.
- Strong customer service skills
- A minimum of two years administrative experience with computer software, data entry, and administrative operations; preferably supporting a nonprofit fundraising or advancement office.
- Working knowledge of database software equivalent to at least one year experience. Experience with Altru or Raiser’s Edge databases preferred.
- Ability to read, analyze and manage departmental budgets.
- Strong interpersonal skills and dedication to teamwork,
- Excellent written and verbal skills.
- Ability to effectively present information to top management and work collaboratively in a diverse office setting.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually moderate.